What areas do you serve?
We’re based near Mitchell, Indiana and serve the Lawrence County area. If you’re outside the area, message us and we’ll let you know if we can help.
Do you work on small business computers?
At this time we only work with personal/home computers and devices.
Do you offer drop-off service?
Yes. Most jobs are drop-off by appointment so we can keep things organized and get your device checked in properly.
Do you do house calls?
We are mostly drop-off. In-home service may be available in limited cases depending on the job and schedule, just ask.
What payment methods do you accept?
We accept credit and debit cards through Square, Cash App, and PayPal.
How much is the diagnostic fee and what does it cover?
The diagnostic/assessment is $49. It covers the time to test your computer, identify the problem, and give you a clear quote before repairs. If you approve the repair, the diagnostic is waived or credited toward the final total, making your overall cost lower.
Will you start repairs without asking me first?
No. You approve the price before any repair work begins, and you approve any additional cost before we go beyond the quote.
How long does it usually take?
Many common repairs are completed in 1–3 days depending on the issue and parts needed. If parts have to be ordered or the problem is severe, we’ll give you an updated estimate.
Will I lose my files?
Most repairs do not remove files, but some services (like a Windows reset/reinstall) can. If protecting your data is important, we recommend a backup first.
Can you back up my photos and documents first?
Yes. We offer data backup and data transfer services. If your drive is failing or the PC won’t boot, we’ll tell you what’s possible and quote it before proceeding.
Do you need my Windows password?
Sometimes, yes, because we need to log in to test, update, and verify the fix. You can change your password after service if you want.
Will you look through my personal files?
No. We only access what’s needed to complete the repair, verify the system works, and confirm requested files open correctly.
What’s included in a Speed Tune-Up?
A tune-up includes cleaning junk files, removing unwanted startup items, installing updates, and optimizing settings for better performance. If we find a hardware problem (like a failing drive), we’ll contact you with options.
What’s included in Virus and Malware Removal?
We remove malware, pop-ups, and unwanted programs, then run system checks and tighten basic security settings. If the infection is severe and requires extra work, we’ll quote it before continuing.
Do you install SSDs and RAM upgrades?
Yes. We can install and test upgrades like SSDs and RAM. If you want to keep everything the same, we can clone your current drive to the new SSD in most cases.
Can I bring my own parts?
Yes. You can bring your own parts, or we can recommend what to buy. We’ll confirm compatibility before installation.
Can you fix a computer that won’t turn on?
Often, yes. We’ll diagnose whether it’s a power issue, hardware failure, or something else and give you options.
Do you work on Macs and Chromebooks?
Yes. We handle many common Mac and Chromebook issues such as basic setup, cleanup, account help, and troubleshooting. If it’s a more advanced repair, we’ll review the details and give you options.
What should I bring for drop-off?
Bring the computer and the power cord/charger. For desktops, bring the tower unless we ask for the monitor or other accessories. If you need files moved or backed up, bring the new computer and/or any external drives or USBs involved. If the issue is with printing, email, or a device not connecting, bring the device (or the model info) and any login details you may need so we can test and verify everything works.
How do I schedule a drop-off?
Use the contact form or message us with what’s going on, your device type, and when you’d like to drop it off. We’ll confirm a time and any details you should know before you come.
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